Microsoft doesn’t support 3rd party applications on SoftGrid

A new Microsoft Knowledge Base article reveals company support policy for its application virtualization platform SoftGrid (acquired by Softricity):

We support SoftGrid Application Virtualization as an alternative platform when you run applications. We do not directly support any third-party applications that run in a SoftGrid Application Virtualization environment…

Read the whole article at source.

A couple of notes here:

  • Softricty acquisition started 16 months ago, and this is the first time Microsoft publicly declares its support policy about SoftGrid.
  • The article is very vague using expressions like doesn’t directly support and commercially resonable efforts: customers will not know what can be asked to Microsoft support and what needs to be asked to 3rd party vendor support. recognizes software support as the first industry challenge in virtualization adoption. Discover other nine in Virtualization Industry Challenges report.