Quoting from the Egenera official announcement:
Egenera Inc., a global leader in datacenter virtualization, today announced the appointment of Al Lanzetta to senior vice president of Operations and Worldwide Services. With more than 30 years’ experience in operations, finance, manufacturing and customer service, Mr. Lanzetta has an outstanding record of improving efficiency, increasing productivity and customer satisfaction, and of operational excellence. A senior executive with Egenera for over four years, Mr. Lanzetta formerly served as Egenera’s vice president of Worldwide Enterprise Services.
Prior to joining Egenera, Mr. Lanzetta served as vice president of Global Field Operations and Field Support for EMC Global Services, where he guided a worldwide staff of 3,000 professionals responsible for customer service field operations, field support, logistics and contracts administration….